Answering the Concerns of Group Buy

OfferMe's Deal Detective, Erick Teresa discusses the steps he takes to ensure your Group Buy questions get answered.

Ever look for a product online – even in our Group Buy – and worry that it might not be exactly what you are looking for? Maybe it's a new laptop and you want to make sure it's perfect to play your favourite games. Maybe you are looking for a a Digital Camera and you want to compare optical zoom specifications with another model that's for sale online. The product looks great and so does the price. You just need to sort out this small enquiry and once answered, you're ready to purchase the product; or, in the case of Group Buy hit the “I Want To Buy” button.

With other eRetail sites that's where the problems usually arise. You want to ask someone but have no idea exactly who to ask. It's not like there's a sales rep to even spend some time chatting with you about the product. If you really want the item, you will end up sending an email to the general enquiries department while waiting anxiously for a response. Usually you end up waiting an eternity. Sometimes you may not even get a response! More times out of most, you'll end up leaving and buying your item across the road where you paid more money but at least you received assistance from someone who was available to help.

Who can blame you? No one wants to spend their hard earned dollars on an item they don't have full confidence in. Undoubtedly, this lack of a personal touch is a huge problem within the eCommerce world, where most items are available without any assistance at all.

Of course, at OfferMe, we've gone a ways to make sure we're there to answer this questions. This is what makes OfferMe so different to everyone else online.

Group Buy is Buyer focused...

Firstly, whilst OfferMe works hand-in-hand with the sellers on our site, it's important to separate us from these eRetailers. This allows us to remain as a buyer focused platform, giving us the ability to to negotiate competitive deals. To ensure we're getting the best possible deal, our team researches both online and off-line competitors. Each Group Buy deal listed goes through the same stringent qualifying process. This helps us stay true to the buyers demands, as they continually receive quality deals and at highly competitive prices.

We also provide a wealth of communication tools ensuring you have our full support.

Answer your Group Buy question Live...

As with most companies, customer support is a crucial part of our service. Our head of Customer Services, Sakshi Paul, oversees all of our customer enquiries ensuring our buyers are fully supported and that their issues are addressed within a timely efficient manner. Sakshi also manages our live chat feature during business hours, providing live support for users through instant chat messaging. It's a safe, secure and personal way to get the answer to any product-specific or service-related question you may have.

Get InTouch to discuss any Group Buy concerns...

Some of you may already know about OfferMe's InTouch. Yet the truth is, a lot of users are unaware of the full potential InTouch gives them. InTouch is OfferMe's community platform where everyone can share their own experiences, product knowledge and even team up to get a Group Buy Deal.

Further, I'm on there. I spend a fair amount of my time in InTouch getting ideas about new products to source or speaking to concerned buyers. Simply add me as a friend and I'll keep you up-to-date with the deals I'm currently negotiating while trying solve any of your product issues.

Settling any Group Buy issues across the web...

Everyone knows that the 'net is a big place. OfferMe isn't confined to the OfferMe site alone. There are other places you can chat to OfferMe users and get the answers you're after. Our Online Content Manager, Nadim Sharbean, manages an OfferMe Facebook fanpage which has grown to over a thousand fans within a couple of weeks. While the latest Group Buy Deals and some hilarious video clips make up the bulk of the site, you can also chat to other OfferMe fans & users, and compare your experiences.

If you're a forum surfer, the best place to find chatter about OfferMe Group Buys is Australia's number one retail forum, Ozbargain.com.au. Online Marketing Coordinator, Bekim Ahmedi works hard to consult all questions that appear on the site. Staying involved in threads like this ensures that all these answers to obvious concerns remain available to anyone that may share them.

What I'm essentially trying to emphasise is that, when you choose to shop with OfferMe and use our Group Buy service, you are not alone. Our team is here to assist you, providing the full support you need to confidently make your purchase.